Complaints

Students can make a complaint or grievance if they have a matter they wish to have resolved.

A student should attempt to resolve a complaint with the staff member concerned.

If the complaint is not resolved informally or it is one of bias on the part of the staff member concerned, the student may direct the complaint to the next appropriate level, e.g. chief examiner, unit leader, head of the appropriate area.

If the complaint is not resolved, the student may make a written request for resolution of the matter to the grievance officer of the Faculty of Art & Design. The matter is now considered a grievance.  Students may seek assistance from the Student Rights Office or the Monash Postgraduate Association in preparing a written grievance.

A student should lodge a grievance with:

• the Faculty of Art & Design where the Faculty teaches a unit that has given rise to the grievance, or
• the Faculty of Art & Design where the Faculty manages a course that has given rise to the grievance

Students must follow the coursework complaints and grievance procedure when lodging a complaint.

The Grievance Officer can be contacted by email to make written requests for resolution of the matter.